Single source of truth
Whichever channel it comes from, order data is normalized to one format. Reporting, customer service, and return flow stay consistent.
Order Management System
A single source of truth for the order lifecycle.
Aggregates orders from every channel under one logic: validation, approval, cancellation, change, return. Move order decision logic out of your ERP or e-commerce engine into Omniens, and roll out rule changes quickly.
test.platform.omniens.com/oms
Order Management System
Order Management System
Live
v4.2
Modules
6
Uptime
%99.95
API
<300ms
Why OMS?
OMS's difference in 4 areas.
Rule management without code
Manage business rules from your own screen without going through IT. A new market, a new campaign — roll it out quickly.
State-transition transparency
Every step of every order on the audit trail. Retrospective review, customer disputes, audit reports — one query.
Live flow monitoring
Catch order bottlenecks with minute-level trends. Awaiting approval, payment errors, out-of-stock — all on one screen.
Modules
What's inside the Order Management System?
| Module | What it does |
|---|---|
Order Intake Engine |
Accepts orders from common integration methods: REST API, GraphQL, EDI, batch CSV, and webhooks. Guarantees the same order is never processed twice. |
Rules Engine |
Validation, data-enrichment, and routing rules. Configured visually, without code. |
Customer Account Management |
Individual (B2C) and corporate (B2B) customer models, contract-based pricing, and usage limits. |
Cancellation & Change |
Partial cancellation, carrier change, address update — changes propagate automatically to all relevant systems. |
Architecture
Every order's history, on the record
Every order is stored as a recorded stream of all state changes it goes through, from beginning to end. A new state (approved, packed, shipped, returned, etc.) doesn't overwrite earlier records; each step is appended as a separate entry. That makes it easy to look back at what happened when, trace a defect backward, or build reports.
Technical documentationWho uses it?
Roles that use OMS day-to-day.
E
E-Commerce Managers
Managing multiple sales channels, promotional campaigns, and conversion rate improvements.
O
E-Commerce Operations Teams
Order flow monitoring, channel performance tracking, daily operations management.
M
Customer Service
Single-screen order view, fast changes, low handle time.
FAQ
Frequently asked questions about OMS
Does OMS replace ERP?
No, it complements it. The ERP is the single source of truth for financial and accounting records. OMS is the single source of truth for the order lifecycle and operational flow. They work together; Omniens bidirectionally syncs with common ERPs like SAP, Logo, and Nebim through ready-made connectors.
Can I manage individual (B2C) and corporate (B2B) customers in the same deployment?
Yes. Different validation, pricing, and approval rules can be set by customer type. Customer portals are also customized by type.
How does marketplace integration (Trendyol, Hepsiburada, Amazon) work?
We have ready-made connectors for every marketplace. Orders, inventory, price, and delivery status sync bidirectionally. Tracking marketplace platform changes is our responsibility — you don't deal with it.
Does it work with headless e-commerce architectures?
Yes. All Order Management System functions are accessible via API. It works seamlessly regardless of what technology powers your storefront (React, Next.js, Shopify, etc.).
What are the API usage limits?
Standard plan: 10,000 requests per minute. Enterprise plan: tailored to your needs. Burst-capacity smoothing is available for sudden peak periods.
Is there a sandbox environment?
Yes. A sandbox is provisioned alongside production for every customer. A realistic data generator is also available for testing.
Related products
Products that work with OMS
Fulfillment Management System
Warehouse and fulfillment operations
End-to-end order and operations management from intake to delivery.
Distributed Order Management
Distributed order routing
The optimal location for every order, automatically.
Inventory
Real-time inventory visibility
One source of truth for stock across every channel, in sub-second time.
Start using OMS right away.
Book a 30-minute discovery call; we'll work with you and the deployment team on your ROI analysis.