Event-driven core
Every order, every movement is an event. Modules communicate over an event bus — no batches, no polling, real-time.
The technical foundations of order automation.
Modular microservices architecture, event-driven core, enterprise-grade security. Built on foundations that CDOs and IT directors value — behind the interface your operations team uses every day.
%99.95
Uptime SLA
<300ms
P95 API
46+
Integrations
test.platform.omniens.com/architecture
Platform Components
One platform, six modules.
Modules run independently, stronger together. Start with one module that fits your need; expand over time.
FMS
Fulfillment Management System
Fulfillment Management System
Order orchestration, warehouse integration, shipping management
OMS
Order Management System
Order Management System
Order lifecycle, validation, approval flow, return flow
DOM
Distributed Order Management
Distributed Order Management
Routing optimization, ship-from-store, multi-location
RET
Returns
Returns Management
Self-service portal, smart routing, automated refunds
INV
Inventory
Inventory Visibility
Real-time sync, ATP engine, multi-location pool
CON
Connect
Integration Platform
46+ connectors, REST/GraphQL API, event streams
Architecture
Built on 5 principles.
Proven architectural decisions for enterprise SaaS — modern, scalable, auditable.
Microservices architecture
FMS, OMS, DOM, Returns, Inventory, Connect — each an independent service. Independently scaled, independently deployed.
Multi-tenant data isolation
Thousands of customers in a single deployment, each logically isolated. Data is entity-level encrypted and audited.
Event-sourced ledger
Every state change is written as an immutable event. Retrospective debugging, audits, and time-travel reporting come naturally.
Cloud-native, container-first
Automatic scaling on Kubernetes. Multi-AZ redundancy and real-time replication across 3 locations.
How it works
Order lifecycle, in 4 steps.
From the moment a customer clicks to package delivery — every step in a single automation layer.
01
Order intake
E-commerce, marketplace, mobile app, call center, B2B portal — orders from every channel are normalized to a single standard format via Connect.
15+ marketplaceREST + GraphQLWebhook + EDI
02
Automation
The FMS rules engine determines processing priority, assignment, and SLA targets.
No-code rulesAuto-approveSLA prioritization
03
Smart routing with DOM
The Distributed Order Management engine picks the optimal location for every order: balancing cost × time × capacity × inventory. Decision in under 200ms.
Multi-constraint solverML-assistedReal-time inventory
04
Fulfillment & delivery
Work order to WMS, carrier rate-shopping, label printing, customer notifications — all automated. Every state transition is written to the event bus, audited.
20+ carrierReal-time trackingSelf-service portal
Integration ecosystem
46+ ready connectors, 6 categories.
Broad enterprise integration library. Marketplace API changes, carrier updates — they're our responsibility. New custom integrations go live in around two weeks.
46+
Active connectors
~2w
Custom integration
99.7%
Sync accuracy
15+
Marketplace
Trendyol, Hepsiburada, N11, Amazon, Çiçeksepeti, Modanisa, Pazarama, Temu
3+
E-commerce
Shopify, Mirakl, Ticimax, İkas, custom headless
3
ERP
SAP, Logo, Nebim
3
WMS
Arvato WMS-SLOT, Horoz, TLS
20+
Shipping
Aras, DHL, Yurtiçi, PTT, Sürat, HepsiJet, Trendyol Express, UPS, PTS
1
BI & Analytics
Power BI
Developer-first
An API developers love.
REST + GraphQL, OpenAPI 3.0 spec, automatic SDK generation, sandbox environment. Webhook delivery is guaranteed (retry + dead-letter queue) and signed with HMAC-SHA256.
REST + GraphQL API
OpenAPI 3.0 spec, versioned, rate-limited. P95 <300ms.
Webhook & Event Stream
RabbitMQ + MassTransit-based event bus, subscribable topics, replay support.
Sandbox + Production
Fully isolated sandbox environment, includes a synthetic test data generator.
SDKs
Node.js
TypeScript native
Python
3.10+
Java
11+
.NET
Standard 2.0+
Visual Studio
2022+
VS Components
NuGet packages
create-order.ts
@omniens/sdk v1.6
// Create a new order — all modules trigger automatically
import { OmniensClient } from "@omniens/sdk";
const client = new OmniensClient({
apiKey: process.env.OMNIENS_API_KEY,
region: "eu-tr-1"
});
const order = await client.orders.create({
channelId: "trendyol-store-42",
customer: { email: "ali@example.com" },
items: [
{ sku: "SHIRT-BLUE-M", qty: 2 }
],
shipping: {
address: { city: "Istanbul", country: "TR" },
// DOM engine picks the best location
routingMode: "auto"
}
});
console.log(order.fulfillment.assignedLocation);
// → "store-istanbul-kadikoy" (selected in 180ms)Security & Compliance
High security level. Certified.
We meet enterprise security requirements one by one. Data security, KVKK compliance, and auditability are the top priorities.
ISO 27001
Information security management system
KVKK
Compliant with Turkey's Personal Data Protection Law
GDPR
EU General Data Protection Regulation
TS ISO 22301
Business continuity management system
End-to-end encryption
Data is always encrypted in transit (TLS 1.3) and at rest (AES-256).
Zero-knowledge architecture
Personnel can't access production data outside emergencies. Every access is written to an audit log and requires customer approval.
Multi-tenant isolation
Tenant data is isolated at entity level. Cross-tenant queries are technically impossible.
Penetration testing
Two independent penetration tests per year. Findings are closed within 30 days; reports are shared with customers under NDA.
SSO & MFA
Enterprise SSO via SAML 2.0 and OIDC. MFA is mandatory on all Enterprise accounts.
Scalability & SLA
Smooth even at peak. Guaranteed.
We processed 1M orders on 11.11 2025. Zero downtime. Automatic horizontal scaling, multi-AZ replication, 30-minute RTO disaster recovery.
%99.95
Monthly uptime SLA
99.97% achieved over the last 12 months
<300ms
P95 API response time
Routing decisions in <200ms
300K
Orders / month
Peak volume processed on a single deployment
<5dk
Disaster recovery RPO
Recovery time <30 dakika
Peak Performance
11.11 / Black Friday ready
Automatic horizontal scaling reaches 10× capacity within minutes. Peak-readiness testing is standard for every new customer.
Disaster Recovery
Multi-AZ + redundant locations
Data is replicated in real time to another location. Daily snapshots, 30-day retention. RPO <5 min, RTO <30 min.
Let's explore the architecture together.
A 60-minute deep technical session with our CDO and solutions architect team. Your systems, our architectural approach.