Buy online, pick up in store. Extra store traffic, zero shipping cost.
The customer orders online and picks up from the nearest store. Zero shipping cost, the store gains extra customer traffic. 35% of customers who come to the store make additional purchases.
Problem and solution
See how Omniens solves each one.
The customer walks in asking "is my order ready?", the staff are caught off guard. Phone calls, system checks, the customer waits 15 minutes.
New Click & Collect orders push as instant notifications to the store tablet app. Staff start prepping before the customer arrives.
It was sold off the shelf, the system didn't update. Customer arrives, no item. Disappointment + return.
As soon as the order is approved, the item is reserved in stock and pulled off the shelf via the mobile picking app. It's held safely until the customer arrives.
The customer reaches the counter and waits in line. Staff check ID manually and take a signature on a form. The process takes 10+ minutes.
Once the store has the item ready, Omniens sends the customer a pickup code via SMS. The customer shows the code in store and collects the order — no queue, no manual ID check, no form.
An order not picked up after 5 days is still on the shelf; another customer wanting that item can't get it. No automatic restocking.
Automatic customer reminders (24, 48, and 72 hours). At the end of day 5, the order auto-cancels and the item returns to stock.
Customer outcomes
Products behind this solution
The optimal location for every order, automatically.
End-to-end order and operations management from intake to delivery.
One source of truth for stock across every channel, in sub-second time.
Book a 30-minute discovery call and we'll work out your potential click & collect ROI together.
