Fulfillment Management System

End-to-end order and operations management, from intake to delivery.

Q: What is the difference between FMS and OMS?

OMS (Order Management System) manages the digital lifecycle of an order: intake, validation, cancellation, return flow. FMS (Fulfillment Management) governs how that order plays out physically: which warehouse it ships from, how it's packed, which carrier carries it. Omniens delivers both on a single platform, removing the burden of running two separate systems.

Q: How long does setup take?

Setup time depends on scope. A starter rollout with a single channel and limited integrations can be ready in a few weeks; full deployments with multiple brands, multiple warehouses, and complex data migration can take a few months.

Q: Can I keep my existing warehouse management system (WMS)?

Yes. Fulfillment Management System is an orchestration layer that sits on top of your warehouse management system (WMS) — you don't need to replace your WMS. We have ready-made connectors for popular WMSs; custom systems can be integrated quickly.

Q: How does the platform perform during peak periods (Black Friday, 11.11)?

The platform automatically scales up and down with volume. Our customers process millions of orders in a single peak event during Black Friday and 11.11. Peak-readiness testing is a standard part of onboarding every new customer.

Q: Can I manage multiple companies or brands in one deployment?

Yes. The same deployment can manage multiple legal entities, brands, or countries. Each one's data is kept independent; permissions and reporting can also be separated.

Q: Which shipping carriers do you integrate with?

Turkey: Aras, MNG, Yurtiçi, PTT, Sürat, HepsiJet, Trendyol Express, Kolay Gelsin. International: UPS, DHL, FedEx, TNT. If a carrier isn't on the list, we can add a new integration quickly.

Q: What are your security certifications?

ISO 27001-compliant management system, KVKK and GDPR compliance, TS ISO 22301 business continuity. Data is stored encrypted in data centers located in Turkey.

Q: What is your pricing model?

Tiered transparent pricing based on monthly order volume. Setup and consulting are billed as separate line items.

Unifies order intake, warehouse management, shipping, and customer communication on a single platform. Built to run without interruption under high-volume order traffic.

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test.platform.omniens.com/fms

Fulfillment Management System

Live v4.2

Modules

Uptime

%99.95

API

<300ms

Why FMS?

FMS's difference, in 4 areas.

A single orchestration layer

ERP, warehouse management system (WMS), e-commerce, marketplaces, carriers — all under one rules engine. Change a rule once.

Quick go-live

Deployment methodology proven at Turkey's largest e-commerce operations. A structured process that enables quick transitions, with scope adapted to your scenario.

Many warehouses, many channels, one flow

Stores, warehouses, logistics partners, dropship — all in one pipeline. Enabling ship-from-store is a short task.

Real-time visibility

Track every order's lifecycle in sub-second time. Customer service no longer keeps customers on hold.

Modules

What's inside Fulfillment Management System?

Module	What it does
Order Intake & Validation	Order acceptance from multiple sales channels, rule-based automatic validation and approval, multi-currency and tax calculation.
Warehouse Management	Work order dispatch to the WMS, pick-pack-ship tracking, capacity-based task allocation, partial shipment management.
Shipping Management	Integration with 20+ carriers, rate-shopping for optimal carrier selection, automatic label printing, manifest, and shipment tracking.
SLA & Priority Management	Prioritization by premium customers, same-day delivery, and order cut-off times. Alerts before the promised delivery time is breached.
Customer Communication	Order status emails, SMS, and a self-service portal where customers track their own orders.
Operations Dashboard	Role-based key indicators and a real-time operations view; data pipeline to Power BI.

Architecture

Event-based order management

Every order follows a flow of defined steps. Each event from sales channels (new order, cancellation, return, shipping status) is processed automatically by the system; communication with the warehouse, carrier, and customer happens simultaneously. Every step is written to an audit archive with who, when, and what was done.

Technical documentation

Who uses it?

Roles that use FMS day-to-day.

A shared workspace for every operations team member, from senior leadership to warehouse floor, call center to e-commerce team.

Operations & logistics managers

Daily order flow, warehouse efficiency, shipping cost, and delivery times — all on one screen.

Warehouse & order preparation team

Picking, packing, and shipping tasks in sequence on screen; can be advanced from a mobile device.

Customer service

Sees instantly where a customer's order is and what step it's on; can intervene when needed.

E-commerce operations team

Handles day-to-day operational decisions like marketplace orders, campaign periods, and inventory balance.

Senior leadership (COO, Director of Logistics)

Tracks overall operational health, cost trends, and SLA performance via dashboards.

IT team

Builds and maintains integrations with existing systems (ERP, WMS, carriers, marketplaces).

Frequently asked questions

Frequently asked questions about FMS

What is the difference between FMS and OMS?

OMS (Order Management System) manages the order's digital lifecycle: intake, validation, cancellation, return flow. FMS (Fulfillment Management) governs how that order plays out physically: which warehouse it ships from, how it's packed, which carrier it goes with. Omniens delivers both on a single platform, removing the burden of running two separate systems.

How long does setup take?

Setup time depends on scope. A starter rollout with a single channel and limited integrations can be ready in a few weeks; full deployments with multiple brands, multiple warehouses, and complex data migration can take a few months. We work out the right timeline together in the discovery call.

Can I keep my existing warehouse management system (WMS)?

Yes. Fulfillment Management System is an orchestration layer that sits on top of your warehouse management system (WMS) — you don't need to replace your WMS. We have ready-made connectors for popular WMSs; custom systems can be integrated quickly.

How does the platform perform during peak periods (Black Friday, 11.11)?

The platform automatically scales up and down with volume. Our customers process millions of orders in a single peak event during Black Friday and 11.11. Peak-readiness testing is a standard part of onboarding every new customer.

Can I manage multiple companies or brands in one deployment?

Yes. The same deployment can manage multiple legal entities, brands, or countries. Each one's data is kept independent; permissions and reporting can also be separated.

Which shipping carriers do you integrate with?

Major Turkey carriers: Aras, MNG, Yurtiçi, PTT, Sürat, HepsiJet, Trendyol Express, Kolay Gelsin. International: UPS, DHL, FedEx, TNT. If a carrier isn't on the list, we can add a new integration quickly.

What are your security certifications?

ISO 27001-compliant management system, KVKK and GDPR compliance, TS ISO 22301 business continuity. Data is stored encrypted in data centers located in Turkey.

What is your pricing model?

Tiered transparent pricing based on monthly order volume. Setup and consulting are billed as separate line items. For a tailored quote, get in touch with our sales team.