Frequently asked questions.

OMS (Order Management) manages the order lifecycle; FMS (Fulfillment Management) manages how, from where, and with what priority those orders are physically shipped. Omniens delivers both on a single platform.

In data centers located in Turkey, KVKK and GDPR compliant. ISO 27001-certified infrastructure, end-to-end encryption.

Standard tier: 10,000 req/minute, burst 20,000. Enterprise tier: customized. Burst capacity is managed with soft throttling.

Yes. Every customer has access to production + staging + dev environments. A synthetic test data generator is included; scenarios can be produced manually or automatically.

It depends entirely on scope. A single marketplace connector can go live in minutes, while an enterprise deployment involving WMS integration, DOM operations, and custom ERP connections can take longer. In our first call we assess your scope and share a realistic timeline.

Yes. Omniens is an orchestration layer; you don't have to replace your WMS. We have certified connectors for 30+ WMSs, and we integrate with custom APIs within 2 weeks.

Historical data (products, customers, open orders) from your existing system is migrated via batch import. We prepare the ETL scripts; quality control runs through a validation loop.

During deployment, live training sessions for the team, e-learning modules designed by user role, and dedicated support for 90 days after go-live.

First 90 days: premium support — dedicated CSM, weekly review meetings, 24/7 emergency line. Thereafter, SLA-based standard support package.

Tiered transparent pricing based on monthly order volume. Three tiers: Growth, Scale, Enterprise. Setup and consulting are separate line items. For a custom quote, contact our sales team.

Yes. 20% discount on annual prepayment. Additional 10% on multi-product bundles.

No — because our product is enterprise-class and requires customization, instead of a trial we offer a 4-6 week 'Proof of Concept' program. The PoC has a fee, which is credited against the contract if signed.

Standard: 24 months. Enterprise: 36 months. For a shorter-term contract, please contact our sales team.

TRY, USD, EUR. Domestic invoices in TRY, international in USD/EUR. All invoices are sent via e-invoice.

ISO 27001, PCI-DSS Level 1. KVKK and GDPR compliant. Annual penetration tests and continuous security auditing.

All data is replicated in real time to 3 separate locations. Daily snapshots retained for 30 days. Disaster recovery RPO < 5 minutes, RTO < 30 minutes.

Only authorized, security-cleared personnel can access production data — and only in emergencies. All access is in the audit log and requires customer approval.

No. The customer is the data controller; we are the data processor. Our agreement covers all obligations under KVKK Article 9; you simply need to list Omniens as a data processor in your privacy notice.

Yes, with NDA-signed customers we share the latest penetration test summaries. For the detailed report, contact our security team.

Trendyol, Hepsiburada, N11, Amazon TR/EU, Çiçeksepeti, Getir, Pazarama, Modanisa, and more — 10+ marketplaces. Certified connectors are our responsibility; we track API changes.

Certified connectors are available. Bidirectional sync (orders, inventory, invoices, accounting). Custom fields are managed via the mapping editor.

Turkey: Aras, MNG, Yurtiçi, PTT, Sürat, HepsiJet, Trendyol Express, Kolay Gelsin. International: UPS, DHL, FedEx, TNT. 50+ carriers total.

For custom integrations not on our roadmap, we can build an adapter within 2 weeks. Cost varies by scope; standard connectivity is our responsibility.

Every payload is HMAC-SHA256 signed. Secret rotation support, optional IP whitelist. Webhook delivery is guaranteed (retry + dead-letter queue).

The platform auto-scales horizontally. During 11.11 in 2025, our customers processed a total of 4.2M orders; the platform showed no performance loss for 12 hours. Peak-readiness testing is standard for every new customer.

99.95% uptime SLA. Achieved 99.97% in the past 12 months. Monthly SLA report shared automatically; contract-based credits on breach.

P95 < 300ms, P99 < 600ms. P95 < 200ms for routing decisions. Real-time performance dashboard in the customer portal.

Maintenance is on Sundays 02:00-06:00 TRT, max once a month, announced 7 days in advance. Read-only mode continues even during maintenance; order intake is uninterrupted.

Cycle count module: the system suggests daily random samples; results are written to the reconciliation log. Our customers' average IRA (Inventory Record Accuracy) score is 99.4%.